Published September 15, 2025

Ops Team Spotlight: How Santana Keeps Closings Stress-Free

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Written by Emily Wangia

Santana Team operations staff working together in the office on closing coordination and transaction details

Buying or selling in Greater Boston comes with a lot of moving parts. Our operations team manages the details so your closing stays on time, accurate, and calm. With 1,600+ closings since 2014 across Somerville, Cambridge, Arlington, Medford, and beyond, we know how to keep a transaction on track.

Meet the Ops Team

Morgan, Santana Team closing coordinator, smiling in studio portrait
Morgan Closing Coordination

Leads closing coordination from offer to keys. Watches deadlines, confirms paperwork, and keeps everyone aligned.

Liz, Santana Team staging and listing coordinator, smiling in studio portrait
Liz Staging and Listing Prep

Handles vendor scheduling and photo day so your home shows at its best and the sale starts smoothly.

Terry, Santana Team transaction support, smiling in studio portrait
Terry Transaction Support

Keeps contracts, signatures, and day to day logistics organized so no task gets missed.

What We Take Care Of For You

  • Transaction coordination and timeline management from offer acceptance through recording
  • Scheduling and tracking inspections, appraisals, and smoke detector certifications
  • Lender, attorney, and title company communication so documents match and deadlines are met
  • Condo and multi-family specifics like 6D certificates, condo docs, and master insurance requests
  • Municipal items, including smoke certs, final water, and utility readings, where applicable
  • Purchase and Sale execution, addenda, contingency tracking, and extensions when needed
  • Closing disclosure reviews and walkthrough prep so there are no surprises on closing day

Why This Matters

Closings can stall over tiny details. Our team anticipates the sticking points common in Greater Boston transactions and solves them early. That frees your agent to negotiate and advise while we keep the paper, people, and progress moving.

How Clients Feel It

  • Fewer last-minute scrambles
  • Clear next steps at every stage
  • On time closings with accurate docs
  • One coordinated team handling vendors, attorneys, lenders, and the city, so you do not have to

A Note On Local Expertise

Every town runs a little differently. Somerville smoke certs, Cambridge 6Ds, Arlington inspections, Medford water readings, Middlesex County recording timelines. We handle those nuances daily so your experience feels simple.

Shopping in a specific town? Browse Somerville, Cambridge, Arlington, or Medford listings.

Note: Processes and municipal requirements vary by town and change over time. Your agent and our ops team will confirm the current steps for your address.

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